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Returns & Refunds
What happens if something arrives damaged, wrong or not at all.
Damaged or incorrect items
Contact us within 48 hours of delivery with your order reference and clear photos of the item, label and packaging. If an item arrived damaged or we sent the wrong product, we'll replace it or refund it at no cost to you.
Lost parcels
If tracking shows no movement for 7 business days, contact us and we'll open a claim with the courier and arrange a replacement or refund once it's resolved.
Change of mind
For safety and integrity reasons, we can't accept returns of opened or unsealed vials. Unopened items in their original condition may be returned within 14 days of delivery for a refund minus shipping costs, with prior approval.
Refund method and timing
Refunds are made to the original payment method within 5–10 business days of approval.
Cancelled orders
Orders cancelled before dispatch are refunded in full.